Products and services

Products and services

Products and services

Choose the best combination of products and services for your business.

The exact price for parcel delivery depends on your preferences and needs. If you send parcels on a regular basis, GLS consultants will send you an individual offering of a combination of products and services that meet your needs.

As a result of this approach, you can only get what you really need, and it will be reflected in the price of delivery.

Request a non-binding offer

GLS standard parcel delivery and emergency delivery can be combined individually with services specifically designed for e-commerce, wholesale, specific industry. Choose the best combination of products and services for your business.

Types of postal items

BusinessParcel - BusinessSmallParcel

  • Fast and efficient delivery of Parcel door to door the next working day from the day of pick-up, in working hours (from 8:00h to 17:00h). This parcel can be with or without a marked validity or with or without a redemption amount.

  • Fast and efficient delivery of small parcelss weighing up to 2kg from door to door the next working day from the day of pick-up, in working hours (from 8:00 to 17:00h). Special handling of parcel of small parcels, separate sorting, transport in special bags or crates. This parcel can be with or without a marked validity or with or without a redemption amount.

  • Urgent delivery of Parcel, with delivery deadline the next working day after pick-up, no later than 12:00 pm. Only in certain settlements. The list of settlements is available on the site and is regularly updated. This parcel can be with or without a marked validity or with or without a redemption amount.

  • Urgent delivery of parcel of small parcels weighing up to 2kg, with delivery deadline the next working day after pick-up, no later than 12 noon. Only in certain settlements. The list of settlements is available on the GLS Serbia website and is regularly updated. Separate handling by spikes of small parcels, separate sorting, transport in special bags or crates. This parcel can be with or without a marked validity or with or without a redemption amount.

Supplementary services related to parcel

FlexDeliveryService

After ordering the delivery of the Parcel, the Recipient is notified via SMS and / or e-mail that the Sender has prepared the address of the Parcel, and the message is added a link to the delivery manager, where the recipient can manage the further delivery of the Parcel. Another message is sent by e-mail or SMS in the morning on the day of delivery and we inform the recipient of the 3-hour time interval for the expected delivery time and the phone number of the courier. In the event of a failed delivery attempt, the Recipient receives an electronic notification and can immediately manage the further movement of the Parcel via the Internet. Through the delivery manager, it is possible to choose one of the four options that are included in the price for flexible delivery:

• Delivery in a new term

• Delivery to another address

• Personal pick-up of Parcel in the nearest regional warehouse (depot) GLS Serbia

• Refusal to take over Parcel.

  • Mandatory call to the Recipient 1 hour before delivery and notification of the expected delivery deadline. The service includes 1 telephone call of an informative nature and does not provide an alternative delivery time option. The service can be ordered through the application/user interface in combination with BusinessParcel or BusinessSmallParcel services.

  • On the day of delivery, GLS Serbia informs the Recipient in the morning of the expected date of the first attempt to deliver by SMS. The text message contains the Parcel identification number and the expected delivery time within 3 hours, as well as the phone number of the GLS Serbia customer service.

  • On the day of picking up the Parcel, the Sender informs the Recipient via SMS that the Parcel will be delivered the next business day. The text message is compiled by the Sender, which may contain the ID number of the Parcel and the amount of the redemption amount. The customer service phone number is automatically entered at the end of the SMS message. The length of a message cannot exceed 130 characters. The message does not guarantee that the Parcel will be delivered to GLS Serbia.
  • The service can only be ordered via the GLS application/user interface.
  • The service of sending notifications via SMS message is considered to have been performed after the SMS notification has been successfully sent, despite possible non-delivery to the Recipient due to possible failures and /or irregularities in the networks of mobile service providers, i.e. terminal equipment (mobile phone, etc.) Recipient.

  • By ordering this service , GLS Serbia takes over parcel in the territory of the city of Belgrade outside regular working hours, more precisely from 17:00 to 20:00. The service can be ordered for a pre-arranged period and for the quantity of Parcel not less than 10 Parcel per day. The price of the service is determined by the contract.

  • Based on the request of the Principal (contracting partner), GLS Serbia takes over the Parcel at the requested location anywhere in the territory of Serbia, other than the address of the Principal (contracting partner) and delivers it to the address of the Recipient. The address book is prepared by GLS Serbia and the Courier will paste it on the Parcel at the given address. The service can only be ordered via the GLS application/user interface.

  • Based on the request of the Principal (contracting partner), GLS Serbia takes over the Parcel at the requested location anywhere in the territory of Serbia, other than the address of the Principal (contracting partner) and delivers it to the Principal (contracting partner) at his address. The address book is prepared by GLS Serbia and the Courier will paste it on the Parcel at the given address. The service can only be ordered via the GLS application/user interface.

  • When delivering the Parcel to the Recipient, GLS Serbia takes the second Parcel from the Recipient and returns it to the Sender (e.g. for exchange). The service can be ordered via the GLS application/user interface.

  • Services in which the Parcel is accompanied by special supporting documents that the Recipient should certify and return to the Sender, where each Parcel comes with a document to be signed. For the proper execution of the service, it is necessary that the accompanying document has a document number, which should be unambiguously linked to the number of the Parcel, via the addressand registration of the service in the GLS application. A prerequisite for the proper execution of the service is that the parcel has a registered identifier (document number) and that the document is available in the wrapper provided for it on the outside of the Parcel. The service can be ordered through the given form, GLS application/ user interface.

  • By ordering this service, the Sender determines the person receiving the Parcel, who can be delivered exclusively to the personally indicated recipient. Delivery of parcel is carried out exclusively with the identification of the customer with a personal document with a photo issued by the competent authorities. The identification number of the document is entered on the delivery list.