72 hours to pick up
Availability 24/7
CO2 Reduction
Redirect
Package pickup from the parcel locker
Check how the package is received
1. Choose GLS delivery to the 24/7 parcel locker
4. Use your pickup code
he recipient receivs a e-mail and SMS message informing that the parcel has been delivered to chosen pick-up point containing a PIN for parcel pick-up.
2. Wait for a text message or email.
The recipient receivs a e-mail and SMS message informing that the parcel has been delivered to chosen pick-up point containing a PIN for parcel pick-up.
5. Make sure to take everything from the locker and close the doors
3. Pick up your package at the designated time
6. If you have any questions, we're here to help
How do I pick up a package from a parcel locker?
Through a special code that you will receive in an SMS/e-mail message.
In the SMS message, it will be the receipt code itself, while in the email, in addition, the QR code will also appear.
What is the time to pick up the package?
You have up to 72 hours to pick up your package from the moment it is placed in the parcel locker. When the package is ready for pickup, you will receive a message from us that it is already waiting for you.
Can I pick up a package without a pickup code?
If you do not have a pickup code, please contact our GLS hotline at +48 46 814 82 20 or email gls@gls-poland.com. The hotline staff will generate it again for you so you can enjoy your shipment.
The Parcel locker is damaged or not working. What do I have to do to pick up the package?
Be sure to contact our hotline at +48 46 814 82 20 or write gls@gls-poland.com. We will certainly find a solution to this situation!
Will I get a notification about the status of the package?
Yes, notifications will be sent to the email and phone number (SMS) provided when placing the order.
What should I do if I have not received a receipt code?
Contact the GLS hotline at +48 46 814 82 20 or write gls@gls-poland.com. The hotline staff will generate the code again for you.
Do I have to pick up the package in person?
You only need a pickup code to receive the package, so you do not need to pick it up in person.
What happens if I don't receive the package on time?
You have up to 72 hours to pick up your package from the moment it is placed in the machine.
When the package is ready for pickup, you will receive a message from us that it is already waiting for you. If you don't manage to pick up the package within this period, it will be returned to the sender.
Can I change the pickup date for the package
You have up to 72h to pick up the package, if you do not manage to pick up the package within this period, it will be returned to the sender.
Can I change the pickup location for the package after it has been sent?
You can redirect the package if you have received an email with a link to redirect. If you did not receive such an email, please contact the GLS hotline at +48 46 814 82 20 or write gls@gls-poland.com. We are committed to ensuring that you receive your package as soon as possible.
What if my PIN or QR code doesn't work?
If your pickup code is not working, contact our GLS hotline at +48 46 814 82 20 or write gls@gls-poland.com. Our staff will generate a new code for you.
The parcel locker is not working. What can I do?
Be sure to contact our hotline at +48 46 814 82 20 or write gls@gls-poland.com. We will certainly find a solution to this situation!
Find the nearest 24/7 parcel locker
Closer to you, closer to convenience - get to know the network of GLS parcel lockers in your area.
Locate the nearest point and enjoy the freedom to send and receive packages on your terms.