Privacy policy
of GLS Ireland
I. General
Subject of this Privacy Policy
General Logistics Systems Ireland Ltd. (GLS Ireland) is a subsidiary of General Logistics Systems B.V., Amsterdam.
GLS Ireland performs reliable and high quality parcel services as well as express deliveries and logistics related value added products.
Personal data
Personal data includes particulars on personal or factual circumstances of a specific or determinable individual person. This includes for instance information such as name, address, telephone number and email address.
Information that cannot be linked to a specific or determinable individual - such as statistical data - is not considered as personal data.
Applicable Data Protection Law and Commitment to Data Secrecy
All GLS entities located within EU countries are subject to the regulations of the General Data Protection Regulation (GDPR) and other relevant national data protection laws such as the Data Protection Act 2018.
GLS Ireland renders a parcel delivery service for the public or contributes to rendering such services and is thus obliged to adhere to the principles postal secrecy. All employees of GLS Ireland have committed themselves by signature to adhere to data secrecy and postal secrecy.
Information Security
By means of technical and organisational security measures, GLS companies do their best to protect personal data from loss or misuse.
Personal data is processed only in systems which are protected by appropriate security measures according to the GLS IT Security Policies.
GLS will modify the security and data protection measures as much as necessary in the light of technological progress.
Data Subjects Rights
GLS Ireland respects the fundamental rights and freedoms of data subjects. GDPR increases the privacy rights of the data subject. Under this regulation you have the right to
- be informed about and have access to your personal data processed (Right to be informed and Right of access according to Art. 15 GDPR)
- obtain the correction of inaccurate personal data (Right to rectification according to Art. 16 GDPR)
- obtain deletion of your personal data (Right to erasure according to Art. 17 GDPR)
- restrict processing (Right to restriction of processing according to Art. 18 GDPR)
- receive your personal data provided to us (Right to data portability according to Art. 20 GDPR)
- object to processing data on grounds relating to your particular situation based on legitimate interests or the performance of a task in the public interest (Right to object according to Art. 21)
Provided that the necessary legal requirements are fulfilled.
Withdrawal of Consent
In case your consent has been requested for the processing of your personal data, please be informed that you have the right to withdraw that consent at any time in the future, without affecting the lawfulness of the processing based on the consent before its withdrawal.
Exercising your Rights
If you want to exercise your rights as a data subject or withdraw an explicit consent given please send a message to the Data Protection Manager of GLS Ireland explaining what right you want to exercise so that GLS Ireland can take the necessary further steps to respect your rights.
If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties. You may also contact GLS by sending a written letter to the Data Protection Manager of GLS Ireland .
Please be aware that we might ask for a proof of identification in order to protect your information against unauthorised access.
Right to lodge a complaint
You have the right to lodge a complaint with the data protection authority of your country if you believe that your rights have been violated. For further information on the complaints process, please click here
II. Consignment and Consignee Data
Data Categories, Purposes of Processing Personal Data and Legal Basis
For carrying out parcel services and therefore fulfilling the contract with its customers (the consignors) [According to Art. 6 (1)(b) GDPR] including in particular delivery of the parcel, payment of services, complaints management, quality and safety management, statistical performance data and compliance with relevant government bodies such as the Revenue Commission GLS Ireland needs consignor data (address details and further contact details, payment information and other relevant contractual data according to the services ordered by the consignor) as well as consignee data (name, address, postcode, city, country, optionally phone no. and e-mail address).
Consignee data transferred to GLS companies as well as interface documentation (scans of the parcels at different locations) and the proof of delivery (POD) may be processed and recorded by various GLS subsidiaries. GLS uses personal consignment and consignee data only for the fulfilment of its contractual obligations. Any further use is not permitted.
In some cases we may process data on consent basis [According to Art. 7 GDPR] or because of our legitimate interest [According to Art. 6 (1)(f) GDPR] (in particular regarding the following purposes: customer solvency checks, Compliance programme).
Responsibility
Compliance with the applicable statutory regulations on data protection is an original duty of each GLS company. The transfer of data by a consignor to a GLS company is no processing of data on behalf of others.
Additional services like the FlexDeliveryService and ShopDeliveryService require the e-mail address or phone number of the consignee to inform him/her about the status of the parcel delivery. GLS companies receive the telephone number and/or e-mail address from the consignor who ordered these additional services. The consignor is also responsible for the proper collection of this data and in particular the consent of the consignee to the transfer of his e-mail address and/or telephone number to GLS.
If you have questions regarding this procedure, please contact your contractual partner (the consignor). You can also express your withdrawal of consent towards GLS Ireland. In this case please use the contact details of the GLS Ireland Data Protection Manager (I). If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties.
Data Sharing and Recipients
Generally, only the consignor and consignee of a parcel are entitled to receive information about the parcel. GLS provides parcel information to third parties (e.g. governmental authorities) only on the basis of statutory regulations.
GLS companies will not sell or lease personal data to any third party. However, there are certain circumstances where GLS may share your personal data without additional notice to you. Parties which may receive your data include:
- GLS subsidiaries and contractors in other EU countries or outside of the EU for the purpose of parcel delivery from the consignor to the consignee. [According to Art. 49 (1)(b); (1)(c) GDPR respectively.]
- Affiliated or unaffiliated third parties that are under contract to perform services for or on behalf of GLS (Processors), in particular IT-Service providers. GLS Ireland has concluded appropriate data protection contracts with these parties.
- Other persons or organisations as permitted by applicable law or regulation.
- Law enforcement personnel and agencies for the purpose of meeting national security requirements or as part of a legal process in order to protect our property or in furtherance of an investigation regarding a breach of GLS´ rules and policies, unauthorized access to or use of GLS equipment or any other illegal activity.
Retention and Erasure
GLS Ireland is processing personal data as long as it is required for the purpose for which we use it. We will determine how long to retain the data based on the following requirements:
- Operational requirements: such the length of time that information is needed in order to provide the services.
- Legal requirements: such as where GLS Ireland needs to retain records for a certain amount of time in order to comply with the law.
Archived data is recorded on storage media accessible only for authorised personnel. After the legal retention period has expired, the data is deleted.
III. Collection, Processing and Use of Personal Data
Logging and IP
Each time a user accesses a GLS web page data is saved in a log file. The following specific data is temporarily saved:
- IP number of the querying computer
- Domain name
- Date and time of access
- HTTP answer code
- Visited pages
- Operating system with version
- Browser with version
- Screen resolution
The logfile data is anonymously analysed for statistical purposes. Statistical reports are used to evaluate the usage of the GLS websites. In particular, the order in which the pages are visited and the path taken between pages is shown. This is intended to give GLS Ireland an indication how the usability of the website can be improved further.
Cookies
For usage of the GLS pages it may be necessary for the GLS servers to set cookies. These cookies are used by the technical administrators of the web site. Every visitor can configure his/her browser to reject cookies. All visitors have the right to refuse cookies. Unless the consent of the user is given, no cookie data will be saved on the computer of the visitor. In this case, the data stored in the cookies will not be transferred to GLS. The functionality of specific areas of the website may be inaccessible with cookies disabled.
Your GLS
GLS fundamentally differentiates between an open and closed area during usage of the GLS web site. Functions in the open area can be used without prior registration. Functions in the closed area assists GLS customers in the performance of a contract between the customer and GLS. Functions in the closed area can only be accessed by means of a secure login file, which is issued by GLS.
Contact Forms
Among other functions the open area provides the user with an E-mail contact form, "Track and Trace", and the Parcel Shop search. Data entered in the scope of an enquiry via the E-mail form such as name, street, postcode, city, etc. is required by us in order to process your enquiry. Forwarding, sale or any other means of transfer of your personal data to third parties does not occur.
Google Analytics
This web site uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so called "cookies", i.e. text files that are saved on your computer, allowing an analysis of how you use the web site. The information about your use of this web site, generated by the cookie (incl. your IP address), is transmitted to a Google server in the USA and saved there. Google will use this information in order to analyse your use of the web site, to compile reports about the web site activities for the web site operators and to perform further services that are connected with the web site use and the internet use.
Moreover, Google will transmit this information to a third party when indicated, as far as this is legally mandatory or as far as a third party is processing this data on behalf of Google. Google will in no case connect your IP address with other data of Google. You can avoid the installation of cookies by adjusting the according settings of your browser software; however we would like to point out that in this case you might not be able to use all functions of this web site to the full extent. By using this web site you agree that Google will process the data collected about you in the manner described before and for the purpose named before.
IV. Identity and contact details of the Controller and Data Protection Officer/Country Data Protection Manager
If you want to contact the Data Protection Manager/Data Protection Officer please use the email address dataprotection@gls-ireland.com .
If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties.
You may also contact GLS by sending a written letter to the Data Protection Manager of GLS Ireland
Data Protection Manager of GLS Ireland,
c/o GLS Ireland Ltd.
Unit P1
Horizon Logistics Park
Swords, Dublin
Ireland
K67 P2Y8
V. Updates to this data protection information
GLS Ireland may in its sole discretion, update this information by posting the amended information on this site.
This information was last updated in February 2023
Privacy Policy
General
In order to effectively perform the service provided by GLSOne, the collection and processing of personal data is required. This data is collected by General Logistics Systems Ireland Ltd (GLS Ireland) with the express consent of the data subject and processed in compliance with the relevant laws as set out below, and the general privacy policy of GLS Ireland.
Personal data
Personal data includes particulars on personal or factual circumstances of a specific or determinable individual person. This includes for instance information such as name, address, telephone number and email address. Information that cannot be linked to a specific or determinable individual - such as statistical data - is not considered as personal data.
Applicable Data Protection Law and Commitment to Data Secrecy
All GLS entities located within EU countries are subject to the regulations of the General Data Protection Regulation (GDPR) and other relevant national data protection laws such as the Data Protection Act 2018. GLS Ireland renders a parcel delivery service for the public or contributes to rendering such services and is thus obliged to adhere to the principles postal secrecy. All employees of GLS Ireland have committed themselves by signature to adhere to data secrecy and postal secrecy.
Information Security
By means of technical and organisational security measures, GLS companies do their best to protect personal data from loss or misuse. Personal data is processed only in systems which are protected by appropriate security measures according to the GLS IT Security Policies. 2/5 GLS will modify the security and data protection measures as much as necessary in the light of technological progress.
Data Subjects Rights
GLS Ireland respects the fundamental rights and freedoms of data subjects. GDPR increases the privacy rights of the data subject. Under this regulation you have the right to
be informed about and have access to your personal data processed (Right to be informed and Right of access according to Art. 15 GDPR)
obtain the correction of inaccurate personal data (Right to rectification according to Art. 16 GDPR)
obtain deletion of your personal data (Right to erasure according to Art. 17 GDPR)
restrict processing (Right to restriction of processing according to Art. 18 GDPR)
receive your personal data provided to us (Right to data portability according to Art. 20 GDPR)
object to processing data on grounds relating to your particular situation based on legitimate interests or the performance of a task in the public interest (Right to object according to Art. 21)
Provided that the necessary legal requirements are fulfilled.
User data
To effectively use GLSOne, certain categories of personal data are required for registration. GLSOne requires the following personal data of the user:
Surname, Given Name
Address (street, block number, Eircode, and town)
(Mobile) Phone Number
E-mail Address
Use and purpose of user data
GLSOne requires the following user data is used for the creation of the parcel label:
Surname, Given Name
Address
This user data is collected, processed and used to fulfil GLS Ireland’s contractual obligation [According to Art. 6 (1)(b) GDPR]. External providers for financial services, for which GLS Ireland is not liable, collect, process and use your PayPal data for payment reasons. GLS Ireland does neither collect nor process such data. 3/5 Further on, and with the express consent of the data subject, user data can be used by GLS Ireland for business purposes, particularly Marketing and Sales of own products and services.
During the registration, the user can decide if they wish to receive product information from GLS Ireland. Users have the right to revoke a given acceptance at any time under the menu item "Settings - Newsletter".
Consignee data
To effectively perform the contracted service of parcel delivery, GLSOne requires the following personal consignee data to be collected:
Surname, Given Name
Address
Phone number
Contact person
Use and purpose of consignee data
Any consignee data which is transferred by the user to GLS is used solely for fulfilling the contractual performance of parcel delivery services. The use of consignee data for purposes other than those of parcel delivery services, the especially transmission to thirds without prior consent, is expressly excluded.
Information and Deletion of Data
GLS Ireland respects the fundamental rights and freedoms of all data subjects. As per its obligations under GDPR, GLS Ireland permits the user’s right to establish existence of personal data within control the control of GLS Ireland. Upon request, and subject to sufficient verification by the data subject – such as a written letter or email confirmation – the data subject shall be provided with:
A description of the personal data categories held by GLS Ireland.
The purposes for which these categories are being processed.
The reason why this data has been retained.
Information as the rights of data subjects
Contact details of the data protection manager within GLS Ireland.
Contact details of the data protection commission regarding the lodgement of complaints.
This information will provided to the data subject as soon as possible, with delivery of this information to the data subject not exceeding a period of one month after the request is received by GLS Ireland. The data subject has the right to exercise the rectification incorrect information, the erasure of information and blocking of this data where applicable.
A user can request the deletion their account at any time. This deletion shall performed after payment of all open invoices and according to statutory periods of retention.
Consignee data saved under the user account can be deleted manually by the user at any time. When the user account is deleted, all saved consignee data is also deleted automatically.
Withdrawal of Consent
In case your consent has been requested for the processing of your personal data, please be informed that you have the right to withdraw that consent at any time in the future, without affecting the lawfulness of the processing based on the consent before its withdrawal.
Exercising your Rights
If you want to exercise your rights as a data subject or withdraw an explicit consent given please send a message to the Data Protection Manager of GLS Ireland explaining what right you want to exercise so that GLS Ireland can take the necessary further steps to respect your rights.
If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties. You may also contact GLS by sending a written letter to the Data Protection Manager of GLS Ireland. Please be aware that we might ask for a proof of identification in order to protect your information against unauthorised access.
Right to lodge a complaint
You have the right to lodge a complaint with the data protection authority of your country if you believe that your rights have been violated. For further information on the complaints process, please see below.
Identity and contact details of the Controller and Data Protection Officer/Country Data Protection Manager
If you want to contact the Data Protection Manager/Data Protection Officer please use the email address dataprotection@gls-ireland.com.
If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties.
You may also contact GLS by sending a written letter to the Data Protection Manager of GLS Ireland
Data Protection Manager of GLS Ireland,
c/o GLS Ireland Ltd.
Unit P1
Horizon Logistics Park
Swords, Dublin
Ireland
K67 P2Y8
Updates to this data protection information
GLS Ireland may in its sole discretion, update this information by posting the amended information on this site.
This information was last updated in April 2023.
Standard
I. General
Subject of this Privacy Policy
General Logistics Systems Ireland Ltd. (GLS Ireland) is a subsidiary of General Logistics Systems B.V., Amsterdam.
GLS Ireland performs reliable and high quality parcel services as well as express deliveries and logistics related value added products.
Personal data
Personal data includes particulars on personal or factual circumstances of a specific or determinable individual person. This includes for instance information such as name, address, telephone number and email address.
Information that cannot be linked to a specific or determinable individual - such as statistical data - is not considered as personal data.
Applicable Data Protection Law and Commitment to Data Secrecy
All GLS entities located within EU countries are subject to the regulations of the General Data Protection Regulation (GDPR) and other relevant national data protection laws such as the Data Protection Act 2018.
GLS Ireland renders a parcel delivery service for the public or contributes to rendering such services and is thus obliged to adhere to the principles postal secrecy. All employees of GLS Ireland have committed themselves by signature to adhere to data secrecy and postal secrecy.
Information Security
By means of technical and organisational security measures, GLS companies do their best to protect personal data from loss or misuse.
Personal data is processed only in systems which are protected by appropriate security measures according to the GLS IT Security Policies.
GLS will modify the security and data protection measures as much as necessary in the light of technological progress.
Data Subjects Rights
GLS Ireland respects the fundamental rights and freedoms of data subjects. GDPR increases the privacy rights of the data subject. Under this regulation you have the right to
- be informed about and have access to your personal data processed (Right to be informed and Right of access according to Art. 15 GDPR)
- obtain the correction of inaccurate personal data (Right to rectification according to Art. 16 GDPR)
- obtain deletion of your personal data (Right to erasure according to Art. 17 GDPR)
- restrict processing (Right to restriction of processing according to Art. 18 GDPR)
- receive your personal data provided to us (Right to data portability according to Art. 20 GDPR)
- object to processing data on grounds relating to your particular situation based on legitimate interests or the performance of a task in the public interest (Right to object according to Art. 21)
Provided that the necessary legal requirements are fulfilled.
Withdrawal of Consent
In case your consent has been requested for the processing of your personal data, please be informed that you have the right to withdraw that consent at any time in the future, without affecting the lawfulness of the processing based on the consent before its withdrawal.
Exercising your Rights
If you want to exercise your rights as a data subject or withdraw an explicit consent given please send a message to the Data Protection Manager of GLS Ireland explaining what right you want to exercise so that GLS Ireland can take the necessary further steps to respect your rights.
If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties. You may also contact GLS by sending a written letter to the Data Protection Manager of GLS Ireland .
Please be aware that we might ask for a proof of identification in order to protect your information against unauthorised access.
Right to lodge a complaint
You have the right to lodge a complaint with the data protection authority of your country if you believe that your rights have been violated. For further information on the complaints process, please click here
II. Consignment and Consignee Data
Data Categories, Purposes of Processing Personal Data and Legal Basis
For carrying out parcel services and therefore fulfilling the contract with its customers (the consignors) [According to Art. 6 (1)(b) GDPR] including in particular delivery of the parcel, payment of services, complaints management, quality and safety management, statistical performance data and compliance with relevant government bodies such as the Revenue Commission GLS Ireland needs consignor data (address details and further contact details, payment information and other relevant contractual data according to the services ordered by the consignor) as well as consignee data (name, address, postcode, city, country, optionally phone no. and e-mail address).
Consignee data transferred to GLS companies as well as interface documentation (scans of the parcels at different locations) and the proof of delivery (POD) may be processed and recorded by various GLS subsidiaries. GLS uses personal consignment and consignee data only for the fulfilment of its contractual obligations. Any further use is not permitted.
In some cases we may process data on consent basis [According to Art. 7 GDPR] or because of our legitimate interest [According to Art. 6 (1)(f) GDPR] (in particular regarding the following purposes: customer solvency checks, Compliance programme).
Responsibility
Compliance with the applicable statutory regulations on data protection is an original duty of each GLS company. The transfer of data by a consignor to a GLS company is no processing of data on behalf of others.
Additional services like the FlexDeliveryService and ShopDeliveryService require the e-mail address or phone number of the consignee to inform him/her about the status of the parcel delivery. GLS companies receive the telephone number and/or e-mail address from the consignor who ordered these additional services. The consignor is also responsible for the proper collection of this data and in particular the consent of the consignee to the transfer of his e-mail address and/or telephone number to GLS.
If you have questions regarding this procedure, please contact your contractual partner (the consignor). You can also express your withdrawal of consent towards GLS Ireland. In this case please use the contact details of the GLS Ireland Data Protection Manager (I). If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties.
Data Sharing and Recipients
Generally, only the consignor and consignee of a parcel are entitled to receive information about the parcel. GLS provides parcel information to third parties (e.g. governmental authorities) only on the basis of statutory regulations.
GLS companies will not sell or lease personal data to any third party. However, there are certain circumstances where GLS may share your personal data without additional notice to you. Parties which may receive your data include:
- GLS subsidiaries and contractors in other EU countries or outside of the EU for the purpose of parcel delivery from the consignor to the consignee. [According to Art. 49 (1)(b); (1)(c) GDPR respectively.]
- Affiliated or unaffiliated third parties that are under contract to perform services for or on behalf of GLS (Processors), in particular IT-Service providers. GLS Ireland has concluded appropriate data protection contracts with these parties.
- Other persons or organisations as permitted by applicable law or regulation.
- Law enforcement personnel and agencies for the purpose of meeting national security requirements or as part of a legal process in order to protect our property or in furtherance of an investigation regarding a breach of GLS´ rules and policies, unauthorized access to or use of GLS equipment or any other illegal activity.
Retention and Erasure
GLS Ireland is processing personal data as long as it is required for the purpose for which we use it. We will determine how long to retain the data based on the following requirements:
- Operational requirements: such the length of time that information is needed in order to provide the services.
- Legal requirements: such as where GLS Ireland needs to retain records for a certain amount of time in order to comply with the law.
Archived data is recorded on storage media accessible only for authorised personnel. After the legal retention period has expired, the data is deleted.
III. Collection, Processing and Use of Personal Data
Logging and IP
Each time a user accesses a GLS web page data is saved in a log file. The following specific data is temporarily saved:
- IP number of the querying computer
- Domain name
- Date and time of access
- HTTP answer code
- Visited pages
- Operating system with version
- Browser with version
- Screen resolution
The logfile data is anonymously analysed for statistical purposes. Statistical reports are used to evaluate the usage of the GLS websites. In particular, the order in which the pages are visited and the path taken between pages is shown. This is intended to give GLS Ireland an indication how the usability of the website can be improved further.
Cookies
For usage of the GLS pages it may be necessary for the GLS servers to set cookies. These cookies are used by the technical administrators of the web site. Every visitor can configure his/her browser to reject cookies. All visitors have the right to refuse cookies. Unless the consent of the user is given, no cookie data will be saved on the computer of the visitor. In this case, the data stored in the cookies will not be transferred to GLS. The functionality of specific areas of the website may be inaccessible with cookies disabled.
Your GLS
GLS fundamentally differentiates between an open and closed area during usage of the GLS web site. Functions in the open area can be used without prior registration. Functions in the closed area assists GLS customers in the performance of a contract between the customer and GLS. Functions in the closed area can only be accessed by means of a secure login file, which is issued by GLS.
Contact Forms
Among other functions the open area provides the user with an E-mail contact form, "Track and Trace", and the Parcel Shop search. Data entered in the scope of an enquiry via the E-mail form such as name, street, postcode, city, etc. is required by us in order to process your enquiry. Forwarding, sale or any other means of transfer of your personal data to third parties does not occur.
Google Analytics
This web site uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so called "cookies", i.e. text files that are saved on your computer, allowing an analysis of how you use the web site. The information about your use of this web site, generated by the cookie (incl. your IP address), is transmitted to a Google server in the USA and saved there. Google will use this information in order to analyse your use of the web site, to compile reports about the web site activities for the web site operators and to perform further services that are connected with the web site use and the internet use.
Moreover, Google will transmit this information to a third party when indicated, as far as this is legally mandatory or as far as a third party is processing this data on behalf of Google. Google will in no case connect your IP address with other data of Google. You can avoid the installation of cookies by adjusting the according settings of your browser software; however we would like to point out that in this case you might not be able to use all functions of this web site to the full extent. By using this web site you agree that Google will process the data collected about you in the manner described before and for the purpose named before.
IV. Identity and contact details of the Controller and Data Protection Officer/Country Data Protection Manager
If you want to contact the Data Protection Manager/Data Protection Officer please use the email address dataprotection@gls-ireland.com .
If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties.
You may also contact GLS by sending a written letter to the Data Protection Manager of GLS Ireland
Data Protection Manager of GLS Ireland,
c/o GLS Ireland Ltd.
Unit P1
Horizon Logistics Park
Swords, Dublin
Ireland
K67 P2Y8
V. Updates to this data protection information
GLS Ireland may in its sole discretion, update this information by posting the amended information on this site.
This information was last updated in February 2023
GLS-ONE
Privacy Policy
General
In order to effectively perform the service provided by GLSOne, the collection and processing of personal data is required. This data is collected by General Logistics Systems Ireland Ltd (GLS Ireland) with the express consent of the data subject and processed in compliance with the relevant laws as set out below, and the general privacy policy of GLS Ireland.
Personal data
Personal data includes particulars on personal or factual circumstances of a specific or determinable individual person. This includes for instance information such as name, address, telephone number and email address. Information that cannot be linked to a specific or determinable individual - such as statistical data - is not considered as personal data.
Applicable Data Protection Law and Commitment to Data Secrecy
All GLS entities located within EU countries are subject to the regulations of the General Data Protection Regulation (GDPR) and other relevant national data protection laws such as the Data Protection Act 2018. GLS Ireland renders a parcel delivery service for the public or contributes to rendering such services and is thus obliged to adhere to the principles postal secrecy. All employees of GLS Ireland have committed themselves by signature to adhere to data secrecy and postal secrecy.
Information Security
By means of technical and organisational security measures, GLS companies do their best to protect personal data from loss or misuse. Personal data is processed only in systems which are protected by appropriate security measures according to the GLS IT Security Policies. 2/5 GLS will modify the security and data protection measures as much as necessary in the light of technological progress.
Data Subjects Rights
GLS Ireland respects the fundamental rights and freedoms of data subjects. GDPR increases the privacy rights of the data subject. Under this regulation you have the right to
be informed about and have access to your personal data processed (Right to be informed and Right of access according to Art. 15 GDPR)
obtain the correction of inaccurate personal data (Right to rectification according to Art. 16 GDPR)
obtain deletion of your personal data (Right to erasure according to Art. 17 GDPR)
restrict processing (Right to restriction of processing according to Art. 18 GDPR)
receive your personal data provided to us (Right to data portability according to Art. 20 GDPR)
object to processing data on grounds relating to your particular situation based on legitimate interests or the performance of a task in the public interest (Right to object according to Art. 21)
Provided that the necessary legal requirements are fulfilled.
User data
To effectively use GLSOne, certain categories of personal data are required for registration. GLSOne requires the following personal data of the user:
Surname, Given Name
Address (street, block number, Eircode, and town)
(Mobile) Phone Number
E-mail Address
Use and purpose of user data
GLSOne requires the following user data is used for the creation of the parcel label:
Surname, Given Name
Address
This user data is collected, processed and used to fulfil GLS Ireland’s contractual obligation [According to Art. 6 (1)(b) GDPR]. External providers for financial services, for which GLS Ireland is not liable, collect, process and use your PayPal data for payment reasons. GLS Ireland does neither collect nor process such data. 3/5 Further on, and with the express consent of the data subject, user data can be used by GLS Ireland for business purposes, particularly Marketing and Sales of own products and services.
During the registration, the user can decide if they wish to receive product information from GLS Ireland. Users have the right to revoke a given acceptance at any time under the menu item "Settings - Newsletter".
Consignee data
To effectively perform the contracted service of parcel delivery, GLSOne requires the following personal consignee data to be collected:
Surname, Given Name
Address
Phone number
Contact person
Use and purpose of consignee data
Any consignee data which is transferred by the user to GLS is used solely for fulfilling the contractual performance of parcel delivery services. The use of consignee data for purposes other than those of parcel delivery services, the especially transmission to thirds without prior consent, is expressly excluded.
Information and Deletion of Data
GLS Ireland respects the fundamental rights and freedoms of all data subjects. As per its obligations under GDPR, GLS Ireland permits the user’s right to establish existence of personal data within control the control of GLS Ireland. Upon request, and subject to sufficient verification by the data subject – such as a written letter or email confirmation – the data subject shall be provided with:
A description of the personal data categories held by GLS Ireland.
The purposes for which these categories are being processed.
The reason why this data has been retained.
Information as the rights of data subjects
Contact details of the data protection manager within GLS Ireland.
Contact details of the data protection commission regarding the lodgement of complaints.
This information will provided to the data subject as soon as possible, with delivery of this information to the data subject not exceeding a period of one month after the request is received by GLS Ireland. The data subject has the right to exercise the rectification incorrect information, the erasure of information and blocking of this data where applicable.
A user can request the deletion their account at any time. This deletion shall performed after payment of all open invoices and according to statutory periods of retention.
Consignee data saved under the user account can be deleted manually by the user at any time. When the user account is deleted, all saved consignee data is also deleted automatically.
Withdrawal of Consent
In case your consent has been requested for the processing of your personal data, please be informed that you have the right to withdraw that consent at any time in the future, without affecting the lawfulness of the processing based on the consent before its withdrawal.
Exercising your Rights
If you want to exercise your rights as a data subject or withdraw an explicit consent given please send a message to the Data Protection Manager of GLS Ireland explaining what right you want to exercise so that GLS Ireland can take the necessary further steps to respect your rights.
If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties. You may also contact GLS by sending a written letter to the Data Protection Manager of GLS Ireland. Please be aware that we might ask for a proof of identification in order to protect your information against unauthorised access.
Right to lodge a complaint
You have the right to lodge a complaint with the data protection authority of your country if you believe that your rights have been violated. For further information on the complaints process, please see below.
Identity and contact details of the Controller and Data Protection Officer/Country Data Protection Manager
If you want to contact the Data Protection Manager/Data Protection Officer please use the email address dataprotection@gls-ireland.com.
If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties.
You may also contact GLS by sending a written letter to the Data Protection Manager of GLS Ireland
Data Protection Manager of GLS Ireland,
c/o GLS Ireland Ltd.
Unit P1
Horizon Logistics Park
Swords, Dublin
Ireland
K67 P2Y8
Updates to this data protection information
GLS Ireland may in its sole discretion, update this information by posting the amended information on this site.
This information was last updated in April 2023.