In the event that the probability of returning the goods by the consignee back to the sender is high, this option can be included in the original shipment from the e-shop to the consignee.

All you have to do is print an address label with the opposite address using the installed GLS transport software in the standard way. Ie. the original consignor in the field "Consignee" and the original consignee of the goods in the field "Consignor" and together with the instructions for sending the parcel to pack it in the original consignment.

If the customer decides to return the goods, all he has to do is stick the given address label on the properly packed parcel and bring the parcel to any GLS ParcelShop, where it will be picked up by a GLS courier and delivered back to the original sender the next working day.

• Parcels with a maximum weight of 10 kg and a length of 100 cm can be sent from the GLS Parcel Shop.
• Parcel with a maximum lenght of 50 cm can be sent from the GLS Parcel Box.
• The goods must be packed properly (if the original packaging is no longer available, it is advisable to include a link to the Packaging Manual in the instructions).
• It is necessary to remove the original shipping label from the box and affix a new one intended for return shipment.
• Return shipping will only be charged at the standard rate if the customer actually uses the label.

Packaging manual

Find GLS Pick-up point

If the probability of returning the goods is low, you can proceed by ordering an additional service for collection and subsequent return of goods. If the online store receives a request for the return of goods from its customer, it is sufficient to order the Pick&ReturnService service in the GLS transport software.

In the field "Sender" it is necessary to fill in the address of loading at the original consignee of goods, in the field "Consignee" the address for returning the goods and it is necessary to select the date of collection. The address label is printed by GLS, the GLS courier picks up the parcel at the selected date and returns it to the original sender the next working day.

• Can be ordered using GLS shipping software.
• The address label will be delivered by the courier.
• A standard surcharge is charged for the Pick&ReturnService service.
• The goods must be properly packed according to the packaging manual.

More about Pick&ReturnService

More about transport software

If the online store receives a request to return goods from abroad from its customer, it is enough to order import transportation using the Pick&ShipService in the GLS shipping software.

In the field "Sender" it is necessary to fill in the address of loading abroad, in the field "Recipient" the address for returning the goods in the Czech Republic, and it is necessary to choose a collection date. The address label is printed by GLS, the GLS courier picks up the package on the selected date and the shipment is returned to the original sender.

More about import shipping

Simplified return system for international B2C parcels through an extensive network of more than 55,000 GLS pick-up points in Europe.

Easy-to-integrate solution via a link to an online portal or API connection. The service is available in 17 European languages and the e-shop only incurs costs for the transport of return shipments if the parcel is handed over to the GLS transport network.

How the service works

1. The sender of the return shipment (returning customer) goes to the e-shop where he purchased the goods.

2. The e-shop redirects the customer to the GLS portal, where they fill in a return form.

3. The returning customer will receive a PDF label with barcode or QR code in the email.

4. The returning customer places the label on the parcel and hands it over for transport at a GLS pick-up point.

5. GLS will deliver the parcel at the e-shop address.

More information about International ShopReturnService can be found in the Presentation below or on the sales@gls-czech.com.

Presentation download