Receiving parcels – numerous services for consignees
You are expecting a parcel? We offer you all the flexibility and convenience you need when it comes to receiving parcels. With GLS, you have many options for taking receipt of your item or getting it redirected if necessary.
Where is my parcel?
Convenient shipment tracking with Track & Trace
24-hour standard delivery time within Austria: with GLS Austria, you will receive your parcel quickly and reliably.
Thanks to our parcel tracking, you are able to see online where your parcel is at any time. If tracking shows that you cannot be at home at the expected delivery time, with our FlexDeliveryService you have plenty of delivery options to choose from - such as a delivery to a Parcel Shop or a Parcel Locker nearby.
Frequently asked questions
When does my parcel arrive?
My shipper has chosen the FlexDeliveryService and I have received an e-mail about it.
The link in the mail takes you directly to the tracking system. As soon as your parcel has been handed over to us, you will be shown the expected delivery day.
Parcels within Austria are usually delivered within 24 hours. In exceptional cases, the delivery can be delayed. GLS delivers Monday to Friday during normal business hours.
I have received a notification card from GLS.
On the notification card itself you will be informed where your parcel is located (e.g. name of the neighbour or the GLS Parcel Shop address). You will also find a Track ID with which you can use the shipment tracking function to see the current status of your parcel.
If the parcel is back in the GLS depot, you have (depending on the type of parcel) the opportunity to select alternative delivery options for a second delivery attempt. To do so, go to the "Not at home?" section in the shipment tracking.
My shipper has given me my shipment / parcel number.
As soon as your parcel has been handed over to us, you can find your parcel via tracking system. By entering your shipment number, you can display the expected delivery date.
Where is my parcel?
Entering the parcel number or Track-ID, you can see the current location of your parcel at any time online in our parcel tracking.
How do I receive my parcels even if I am not at home?
With the FlexDeliveryService you have the possibility to select an alternative delivery, like:
Delivery at a GLS ParcelShop
Delivery on another day
Delivery to another address
Self collection at GLS depot
Drop off permissions
Please note that depending on the service booked (parcel type), not all alternatives are available for each parcel.
What happens if I am not at home?
In a first step, GLS will try to ask your neighbour to accept your parcel for you. If this is not possible, the driver will take the parcel to a nearby GLS Parcel Shop. Parcels that cannot be delivered via an alternative method (e.g. commercial parcels, express parcels etc.) will be retained for delivery on the next working day.
If we are unable to deliver the parcel on a second attempt, GLS will take your parcel to the GLS depot. There you can pick it up from the following day and within 4 working days. Please get in touch with our service department via this contact form before pick up so that we can prepare the parcel for collection. Once the storage period has elapsed, we will return the parcel to the sender.
If your parcel was sent with FlexDeliveryService, you have various delivery options at your disposal (e.g. drop off permission, Parcel Shop delivery, select an alternative address, etc.).
How do I issue GLS with drop off permission?
You can easily issue a
drop off permission right here.
If you have already received a notification card, you can issue an one-time or general drop off permission by using the back of the GLS notification card.
Once the parcel has been dropped off in the agreed location, GLS no longer bears any liability for loss or damage of the given parcel. You can revoke the drop off permission at any time.
How can I reach GLS?
Please get in touch with us by using this contact form
You have not found the right answer yet?
Please take a look at our FAQs, where you will find answers to frequently asked questions about receiving parcels. We have collected, categorized and comprehensively answered recipient enquiries from the last few years and decades.
Here you'll find a catalogue of questions and answers:
